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How will I know if my order is placed successfully?
After placing your order, you will receive a confirmation email and sms from us. 

Can I order by telephone?
If you don’t wish to place an order on the website you can either write to us or call us to place your order. Customer service can be reached or call
at +91 85955 29667 six days a week, 10:00 am to 6.30 pm.

Will you hold the order and ship it at a later time? Or can I choose my delivery date?
We regret that online orders cannot be held for later shipment. We normally ship by the quickest method available and delivery dates cannot be selected or changed. 

Can I modify my order?
If your order has not shipped, we will be able to modify your order. Reply back to us on the order confirmation email you received with the details and we will help you out. Or what’s app us with your order number at +91 85955 29667 six days a week, 10:00 am to 6.30 pm. 

Can I have my order delivered to multiple addresses?
We only accept one delivery address per order. Please place separate orders if you would like items delivered to different addresses.  

How do I cancel an order?
Please email us at or call us at +91 85955 29667 to attempt cancellation of your order. If you order has not already shipped, we will cancel it. If your order has been shipped, it won’t be possible to cancel it.  

If I cancel my order, how will I get my refund?
After order cancellation, the money will be rolled back to your card/bank account within 7-10 working days post refund initiation. The amount for the cancelled order will be refunded back to into the same account that was originally used to make the transaction. A cash refund will not be possible for payments done via card or bank transfers.
In case you used an e-gift card to make the payment for the cancelled order, your e-gift card will be credited with this amount.
In case you have not received the payment in your account after receiving confirmation from Folkways about the refund, please get in touch with your bank regarding the delay in reflection into your account. If you need to get in touch with us please email us at or call us at +91 85955 29667.

What forms of payment are accepted for on your website?
All credit cards, debit cards, e-wallets, bank transfers and cash on delivery are accepted.

Can I pay cash on delivery?
Yes, of course you can. 

Is it safe to use my credit or debit card online?
Our trusted payment gateway partners use Secure Sockets Layer (SSL) encryption technology to protect your card information. All personal and financial information is transmitted using the https protocol over SSL, utilising state–of–the–art technology for consumer protection. Additionally, we do not store or collect any customers debit/credit card information.

Are there any hidden charges when I make a purchase on
There are absolutely no hidden charges. The product price and the shipping cost is stated clearly. Product prices are inclusive of all taxes and no other charges are levied.

Why is the price of an item in my saved shopping cart different from when I selected it?
Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

I did not receive an invoice with my product upon delivery. What should I do?
A copy of the invoice was emailed to you along with the order confirmation. Please search your inbox for “Folkways”. You would have also received an invoice when the product was delivered to you. If you would like us to email the invoice to you again, please send a request to

Will selected items remain in my shopping cart if I close my browser?
If you create and sign in with your Folkways account you can add items to your shopping cart and come back later to complete the transaction. Items will remain in your shopping cart for 30 days, making it easy for you to browse and complete your purchase at a later date. You can log in to your account and access your saved shopping cart from any computer.
If you do not have an account with us, the items will remain saved in the cart as long as your current browsing session lasts.

In order to add items to my saved shopping cart, do I need to sign in?
If you are using the same computer, you will not have to sign in again. To access a saved cart from a different computer, you will need to log into your Folkways account before you add items to the cart.

Why is my saved shopping cart empty?
After 30 days, items saved in your shopping cart are removed.